Brake Advisor Blog - Brake Centers wrote the book on professional brake repair.

Can You Actually Love a Auto Repair Shop? Ask Brake Centers Customers

We invite customers to voice complains about our service on our website A place where customers have a voice and have a chance to let us know what they think. We check the site and other sites regularly and find many love letters like the ones here. Read on and please let us know what we can do better.
love my mechanic
Bill is kind and hardworking. His commitment to his business and customers is excellent. He exceeds in providing the best service to his customers at the lowest price. We've used his services for many years and will continue to be loyal customers. Vivian Quiles
I have been with Bill since his first shop opened. His work has always been excellent, timely and reliable. I would highly recomend "Brake Centers" Tire Pro, and Bill personally. He is truly an honest, responsible businessman, and a pleasure to do business with. I feel safe when Bill takes care of my car. I have sent my friends and family to his businesses. - Dawn Patalack

Hi Bill, I just wanted to let you know that I went to the Stratford store this morning at 7:50 AM, the store was open and they were all set to take in and inspect my car. Unfortunately, nothing needed to be done. After the initial inspection, I was asked to come in and see what was found in both rear and front brakes, nothing! The drums were ok and no leaking master cylinders, the front disk pads had normal wear but didn’t warrant replacing yet and both rotors were ok too. So, unfortunately, I couldn’t give you any business today. I hope you didn’t get the guys to work early for nothing! Maybe they thought they were going to be on the ‘Undercover Boss’ show? (lol) I did explain that I was going on a trip to Niagara Falls in late May and that’s one reason why I wanted to have the brakes inspected and repaired if necessary. The other reason is with 62,2K miles, I don’t know when the last brake repair job was done, which must’ve been done at some point as I don’t think I could go have the car driven that far without one. I know I’m easy on my brakes, but even still. Also, I asked about the $50 Gift Certificate and was told that if I had the brakes repaired, I could have a 10% discount or the $50 discount, whichever was better, but not exceeding $50 either way; which is great nevertheless! So that gift certificate is for general public use! – Just not to be combined with any other offer! Excellent! Additionally, and as always, the staff all exceeded my expectations for friendliness, advice, courtesy, and respect and customer service! I will be back! Have a great day! Tom

First Name: Nick
Last Name: Chuzas
E-mail Address:
Comments: I came into the stamford shop and was amazed at the service that I was provided I will defiantly recommend using these guys to my friends and family.

From Tom Collins: Bill ia a gentleman business owner. His approach to customer satifaction is what sets him apart from the pack. Brake Centers of America provides excellent, customer centric, service. And now, they have expanded into tires and all types of repairs. Highly recommended if you want feel confident on the road.  Just an FYI.  I went yesterday at 4, your guys got me right in and took care of the car right away.  I was back on the road at 5:15.  I wasn’t in any rush, but the quick service was great.  I will definitely be back and recommend your service center to everyone.  Thanks for all your help! Erik
David Smith- "Bill has developed a great business model through creativity, diligence, and keeping close oversight of the product to ensure quality and consistency for his customers."
Service Category: Auto Service
Year first hired: 1996 (hired more than once)
Top Qualities: Great Results, Good Value, High Integrity

Stuart Sachs has sent you a message. Date: 1/26/2013 Subject: THANKS. Bill
Thanks for great service & a Very reasonable price.

E-mail Address:
Comments: I dropped my suv off first thing Saturday morning at the Stratford brake center. Matt called me within the hour to let me know what needed to be done. My front brakes were replaced and I was back on the road thrilled with the price and confident in the great work done! Many thanks to Matt and the staff at Stratford brake centers of America

Bill and Brake Centers of America have serviced my brakes and oil for my car. Work was always done timely, correctly and affordable. I highly recommend him and his team! –Nadine Southard

Bill Pelletier is one of the most honest and upstanding catholic gentlemen, I have had the privileged to work with and considered Bill too be a friend. As a family man and father which are his greatest attributes, he brings all these gifts, talents and concerns to his customers both near and far. Bill has been and continues to be a witness of man for others as witnessed by many of us here in Black Rock and beyond. Blessing Bill
Fr. Peter J. Towsley (Pastor, St, Ann Black Rock, Bridgeport, CT.)

I wanted to let everyone know that I had a wonderful experience at Bridgeport Brake Center. I was very pleased with the honesty and even more, the time the service person took to explain what was and wasn't needed to be done. I went in on a Friday afternoon around 3pm, I respect the fact that the guys weren't trying to rush me out of there on a Friday. Anyone who likes to save money should try going to visiting any of there locations. I made an appointment to take our Honda Odyssey in next week for a break check and oil change.
I look forward to the same satisfying experience of knowing we are receiving the highest quality.
Thanks for all your honesty,
Peter Vicente

I have had the privilege of knowing Bill on both a professional and personal basis for over 25 years. He is a person of the highest integrity and character, which is reflected in the work his organization performs in maintaining my vehicles. Bill has a strong sense of marketing exhibited by his unique ability to adroitly analyze problems and then develop possible solutions, select the best option and then implement it. – Mele Orendorf

Best Brake repairs this side of the Mississippi!!! Bill has several convenient to Fairfield County residents. The best brake job you can get with fast service. Bill is now offering additional automotive services, so give him a call for your auto repair. – Barney Burns

Thomas Gill -Bill is a dedicated, professional, businessman with the utmost integrity. I would highly recommend Bill's services."

First Name: Thomas
Last Name: Martin
E-mail Address:
Comments: Matt Keane manager in Stratford Store is a superior employee & person. Did a fine brake job for me a a most reasonable price and he was also fast as the car repair was completed on schedule. Superior Job!!!! Good morning Bill, I do a lot of emailing and I have to say my email to you yesterday was by far one of the best. I called Joe this morning, he had a bay waiting for me along with new pads. in and out in less than an hour, price was great(nice discount). No more squeaking and it feels like it drives better. Thanks again for the quality service and please pass that along to your Stamford guys, a pat on the back goes along way. If you ever need anything in the patio department please give me a call. Chris oh ya, my wife's Jag will be dropped tomorrow morning for brake service.

Love Bill and Brake Centers. Although brakes may have been a specialty all auto repairs have been excellent. Exceptional Service at a very fair price. Would recommend to anyone!! Hank Andersen

Rob Russo has recommended your work as Owner, at Brake Centers of America. Dear Bill, I've written this recommendation of your work to share with other LinkedIn users. Details of the Recommendation: "Brake Centers does a fantastic job!" Service Category: Automotive Year first hired: 2006 (hired more than once) Top Qualities: Great Results, Good Value, On Time

Bill operates one of the most successful Brake Center repair shops in the US. His work is extremely thorough and he provides reliable services at reasonable cost. The best part about working with Bill is that you are assured of dealing with a highly innovative person who conducts himself with the highest integrity." Tim Roach.

Jack Collins- Brake Centers of America is a great company for your car's repair needs. Bill Pelletier is an auto expert and his integrity and honesty are key to his success

Bill is a highly-regarded business owner and his company - Brake Centers of America - has an impeccable reputation in the greater Bridgeport community –David Blagys.

Hi everyone, I highly suggest that you head on over to Brake Centers of America to go and get your brakes inspected. It is a great time of year to have a quick check-up on your brake system are the guys you can trust--they are the experts and the only place I EVER go to for my brakes repaired. They are reputable, trustworthy, and always do a fantastic job. They also do tires! :) – Particia Mulhall

Dear Bill, I've written this recommendation of your work to share with other LinkedIn users. Details of the Recommendation: Service Category: Brake repair/replacement. Year first hired: 1992 (hired more than once.)Top Qualities: Personable, On Time, High Integrity. –Maureen Buckley

Chris S. Joe's been with the company for 9 years. Polite, knowledgeable and seems honest. Charged me for new pads - $160, when Midas wanted over $1,000 to replace four pads, four rotors, bleed the lines, new calipers.
Truth was the pads and rotors were still good. Midas (in Norwalk, near Merritt 7) pressed me to get over $1,000 worth of work done. Joe inspected my brakes and told me to come bak in 3-4,000 miles. When I did he replaced the pads. Nothing else. Trust this place with your car.

First Name: Ruth
Last Name: Schreier
E-mail Address:
Comments: Dear Mr. Pelletier, This afternoon I had my brakes repaired in your Stamford shop by Joe Verdi and Eduardo.  I am so impressed with how courteous, polite, honest and efficient these two men were in dealing with me.  Joe took the time to explain to me what needed to be done.  Upon completion of the work Eduardo took my car for a test run. I will certainly recommend your shop to my friends and will be returning in six months for a check up.
Please send my best wishes to them.

With much appreciation,
Ruth Schreier

Dear Bill,
I've written this recommendation of your work to share with other LinkedIn users. From Mary Lou Morong
Details of the Recommendation: "Bill manages Brake Centers of America and has recently added discount auto repairs as an additional service to customers. I was very impressed with his employees who were very accommodating as far as transporting me to and from my workplace while my car was being repaired, and their thorough inspection and final repairs on my car at a reasonable price. In addition, Bill has instituted a Partner Program where a referred friend receives a $50.00 discount on brakes while the person who made the referral gets a free oil change.
I am very pleased with the work done on my car, and anticipate bringing my car in for full service from here on in."
Service Category: Car Repair. Year first hired: 2012 (hired more than once). Top Qualities: Good Value, On Time, High Integrity.
  - GREAT SERVICE I've been to the Stamford location twice; GREAT service and very reasonable prices. PLEASE open a full service shop i.e. not just brakes!

You should put up a billboard saying how often brakes should be serviced, and your prices! Most people have no idea how often to get it done and ignore it till it complains... Regards, Nick

henry moore <> wrote: Dear Bill Pelletier,
We spoke on the phone last week before I went to your Stamford location on Wednesday. It was a positive experience and I wanted to thank you. The two mechanics were polite and efficient, they clearly explained everything to me, and now with new front brakes my car feels much safer than before. The mechanics did also tell me that the rear brakes were getting low, but I held off on replacing them for now. I have 2 children, a one and four year old, and my time for a minivan is right around the corner.

So again, thank you and your staff of Brake Centers of America at the Stamford location. I feel that I received a quality brake repair at a fair price. I would be happy to recommend them to any of my friends.
Henry Moore

9:48:20 A.M. Eastern Daylight Time, writes:
Hi, Bill.  I was talking to my mom on Saturday and told her how we connected via e-mail and when I told her your name, she realized that she was your son's pre-school teacher at A Child's Garden in Fairfield!  She still has the ornament that your family gave her one year for Christmas. 
I didn't realize that Matt upgraded me to the ceramic pads.  I know he gave my husband, Ron, two prices and we were only able to do the semi-metallic.  That was so very nice and much appreciated.  I was very impressed with how professional Matt was.  I will recommend your company to all my family and friends without hesitation.  Thanks again for being so kind. 
.   .   .

I just wanted to say Thank You for helping me out. It was a great experience and Matt was very nice to me. Thanks again. -Natasha

First Name: Michelle
Last Name: Edwards
E-mail Address:
Comments: i went to the Stratford location, before 8am...they were there early making everything safe and sanded after the storm ...I got right in I was diagnosed and repaired quickly..its been a couple of weeks and I am quite satisfied! A good friend works for a garage in Fairfield and quoted me approx. $700 for pads all around and a brake flush, I told her I paid half and she could not believe it! The $50. off was a great added bonus!!
Thanks Brake Center

hi bill.....i have been in 2 of the last 3 weeks for oil changes.  i love to find a reason to do business with you and i let everyone in the waiting area or that wanders in, that they are fortunate to have found you. Michael - Stamford, CT

Subject: kudos to your staff! thank you
2:06:10 P.M. Eastern Daylight Time

Bill Pelletier,
Good afternoon. I am a recent customer of you Stratford shop. I brought my 96 F150 in to have 2 broken studs replaced. While my brakes were good, the caliper clips were a little worn and stretched. They were usable but upon re-assembly your employee Jamie noticed they were a little noisy. He put the truck on the lift 3 seperate times between test drives to remedy the problem. I appreciate his dedication and pride in a job well done. This shop is one of a few that I would highly recommend to friends and family.
Thank you Jamie.
Erik derossi

First Name: Hank
Last Name: Andersen
Comments: Hello, wanted to say thanks for such a wonderful experience. Matt did a great job of quoting the brake work to be done and completing on time. Thanks, hank

Hi, I would just like to tell you about the experience i had at the Brake Center in Norwalk on Hoyt/Cross street, today. I had two flat tires, I changed one of them then drove my car there since i live 2 minutes away,to see of they could repair the other tire since it was not yet all the way flat. Can I just tell you how impressed I was with the people that were working there. They were the most helpful and nicest people I have ever dealt with. They plugged both my tires quickly, were extremly friendly, they went above and beyond even gluing a piece of paneling that was loose on my car while they were fixing the tires, they put the spare back in my car and put the jack and everything else back nicely in my car even though they didnt have to. I will definitely use this place again for brakes or tires. Your lucky to have good employees working for your business. Thank you Danielle

I just wanted to let you know that I am very pleased and satisfied with the past experience I had at the Stratford office regarding the integrity and quality of the brake service received, the honesty and time of the serviceperson to explain what was and was not needed to be done, and just how I was treated as a person with respect and courtesy.
I am now coming back to this office again for brake service with not just my car, but two additional family member cars. And that is important to me! That not only do I feel confident in the service for myself, but that I would recommend this office to anyone else, especially my family, because I trust the Stratford Brake Centers to give them the same quality work that I originally received.
I look forward to the same satisfying experience of knowing that my family is receiving the highest quality and integrity of both service and materials from Brake Centers.  Respectfully yours, Tom Heinrich
Hi Bill,
Thanks for the quick answer. I took a chance and stopped by today and am very glad i did. Carlos and his associate took excellent care of me even though it was close to closing. They sent out for the needed brake parts and did a quick job for me. I am impressed and you have a new customer for life. I will be back soon to replace my rear tires and will schedule my future oil changes at your store. Please thank your wonderful employees for me!
Al Heinlein

Last week I brought my cars in for brake service to the Stratford store and again was not disappointed.
Al and company treated my daughter and I with the same courtesy and respect as previously received and with no less their professionalism, integrity and guarantee of brake service and parts. It is very much appreciated that they take their time to explain the post-service break-in period, type of brake parts used and why and time of brake warrantee, recommendations for what is required and what needs to be done even when it's not a service they can provide, i.e. an alignment after a tie-rod replacement, and them just working with you in general to ensure you understand and are satisfied with what's going to be done ahead of time; with the work and the out-the-door price.
And then to receive a follow-up call from Al to ensure I am satisfied with the brake work and that everything is ok with the cars, well you just can't beat customer service like that!
I walk away knowing that I respect and trust these servicepersons for their integrity and quality of brake service, and that I do, have, and will continue to be a loyal customer and recommend this store to everyone.
This store is excellent! Thank you in all honesty

Hi Bill,
I had such a great experience last time, I have another vehicle that needs brakes.  It is a 2006 Subaru Tribeca.  It currently needs front brake pads (20%).  I like the ceramic on the minivan, so I wish to go with those on the Subaru.  Thursday or Friday morning would be good for me if you have any openings in Stratford.  Let me know.
 Thanks in advance, Lon Harrigan

Thank You Bill,
I had an opportunity to plug you and Brake Centers of America today on my blog as an alternative to getting your oil changed at Posh in light of their recent chemical dumping practices. It's the least I can do for being inexpensive enough for me to not have to do oil changes and brake jobs in my driveway anymore.
There's a link to your brake site. If you want me to change the page that I link to or the text of the link let me know and I will do that for you.
Here's the link.  Thanks, Scott Jenkins
First Name: Tom
Last Name: Heinrich
E-mail Address:
Comments: I just wanted to thank the staff at the Stratford BCA store for their couresy, respect, advice, friendliness and excellent customer service. You guys are great and are to be commended!

Hi Bill, I went to your Bridgeport store last week for brake service (Thursday?) @ 2:40pm and
they apologized and said they were booked the rest of the day and invited to come back
the next morning. I said I live in Darien and said that I'd prefer not to go to Stamford.
That's when the Manager or Technician told me about the Norwalk Brake Center store.
I asked if they would please see if they could take me that day, so they
phoned the store and told them that I'd be coming.
It worked out, so I thought I'd commend your men and tell you.
 Steve Stadtmiller Darien CT

Bill Pellitier:
Congratulations on your new Brake Center store opening in Norwalk. I saw the piece in the Fairfield County Business Journal. As a resident of Trumbull for the past thirty years, I have used your Stratford Brake Center location with much satisfaction.
John Drury
Dear Mr. William Pelletier:
I brought my car to your Stratford Brake Center shop on Tuesday to have my front brakes fixed (and am told that I need new back brakes also).  I just wanted to send you a note to tell you how professional Matt was in describing what was wrong and what was needed to repair it.  There was another employee there at the time but I did not get his name, they were both very courteous.
Sincerely, Frank Mastroluca

Stephanie Bonvissuton E-mail Address: Vehicle Information: 2004 Dodge Neon Brake Center Location : Stamford. Comments: Your company is great, it's always a pleasure top drive in from NY

I hope this finds you and your family well.  I was in your Stamford shop recently and will head back tomorrow with another vehicle that I suspect is due for pads all around.  Here is my dilemma.  I have a coupon (big green postcard) for Brake Centers that is for $20/wheel with "no expiration".  I feel guilty presenting it as it is obviously "dated" and you are the most honorable and most community minded local business person I support.  You do not take advantage of your customers and I do not want to take advantage of you.  So, what would be an appropriate price for four pads (ceramic) for my 2006 Altima?
Thank for your time and your service. 
Michael Spiesman
Contact Brake Centers

Tags: best brake, honest mechanic, auto complaints, auto repair complaints, best brakes, brake problem

Latest Posts

Posts by category

Follow Me